The credit card was Declined and so the order did not go through. For credit card orders, in addition to the card code needing to match, the address provided must match the one on file with the card company. We can only ship to the address on file with your credit card so we allow for a single address. We do not store any credit card numbers so please make any necessary corrections and try to order again. Please note we do also accept PayPal and Money Order payments were we can ship anywhere.
If you did not Confirm the order and get a Thank you page along with a confirmation email your order did not go through!
From when you tried to order your bank may have a temporary hold on funds from the transaction attempt(s). It did however settle with a Decline meaning we did not receive money. As it has settled we cannot Void the transaction. Your bank will automatically lift the temporary hold on the funds. The time that takes depends on your bank's policies (we have noticed it can take anywhere from 24 hours to 3 business days or more). Please contact your financial institution if the hold has not lifted in a few days.
We do not store any credit card information to protect your credit so please place another order and we will do our best to combine shipments and will refund any difference in shipping. We will happily refund any low order fee associated with your additional order. Please remind us in the Comments text area while checking out.
We take orders 24 hours a day 7 days a week. Our Business Hours are Monday through Friday 9:00 AM to 5:00 PM (PST -08:00 GMT). We are closed in observance of US Holidays:
New Year's [Jan 1]
Martin Luther King [3rd monday in Jan]
Inauguration [Jan 20 every 4th year]
Presidents [3rd monday in Feb]
Memorial [last monday in May]
Independence [July 4]
Labor [1st monday in Sept]
Columbus [2nd monday in Oct]
Veterans' [Nov 11]
Thanksgiving [4th thursday in Nov]
Christmas [Dec 25]
Yes, orders under $100 do not require a signature. For orders over $100 we must obtain signed proof of delivery to the address on file with your card/account to protect you and us from fraud. If you are not at home when they attempt delivery they will leave a note which you may sign and have them leave the package the following day or schedule a better time. LTL shipments require signature and a delivery time will be scheduled between the customer and the carrier.
We ship via UPS, FedEx, OnTrac, USPS and common carrier LTL service such as FedEx Freight, Estes, R&L, etc. Shipping method is selected while checking out. Add an item to the cart for shipping options and costs. Please also see Shipping & Returns and item description for details.
Yes! We offer Free Shipping to the lower 48 US states for qualifying items of $75 or more, on orders of $2500 or more shipping from a single location not requiring LTL shipping, and on orders of $4950 or more needing LTL shipping, and on orders of $9000 or more. The shopping cart will tell you if the contents qualify for free shipping. As always we match and beat prices including total with shipping.
All items are in stock unless otherwise indicated online. Please see item description. Should we run out of an item before filling your order we will let you know of the back order as soon as we are notified by shipping.
If you let us know which item number(s) you were looking at we can check their weights, etc. We strive to keep our prices as low as possible and charge actual shipping, packaging & handling costs. Other resellers include the cost of shipping in each item, we do not. The more you order the more cost effective shipping should become. Please note we do match and beat prices including total w/ shipping. Shipping costs are based on weight, dimensions and distance -- carriers do not consider the cost of the items in the shipment. Also not all items ship from the same warehouse. Anytime an item ships from a specific warehouse it will say so. When an order is split into multiple shipments this will increase the cost of shipping.
We accept both cashier's checks as well as money orders. While we do accept POs we do require payment prior to shipment. You may checkout selecting the Cashier's Check or Money Order payment option and enter your PO details in the Comments text area while checking out. This way you will receive an invoice with the PO details which you may give to your accounting department for payment.
We handle all returns via email or our online support ticket system to fully document it. All returns require a Return Merchandise Authorization (RMA) number. Contact Us to setup a return.
Please see our Shipping & Returns policy for more info.